Job Posting: Center Manager – The UPS Store

Location: 209 E Bonds Ranch Rd, Fort Worth, TX 76131
Job Type: Full-Time
Compensation: $45,000 – $55,000/year Base (Commensurate with active TUPSS certification and experience) + Targeted Monthly Sales BonusesJob Summary
We are seeking an experienced, results-driven Center Manager to lead daily operations at our brand-new North Fort Worth location. This role requires a hands-on leader who will take full accountability for the center's daily performance, staff management, customer service standards, and revenue growth.Already a Certified UPS Store Manager? Candidates who currently hold an active UPS Store Center Management Certification will bypass the initial corporate training requirements, step immediately into the role, and be eligible for top-of-market starting compensation.New to The UPS Store? For the right leadership candidate with strong retail management experience, ownership will sponsor your full, paid enrollment in The UPS Store’s mandatory 4-to-5-week Corporate Management Training Program.Key Responsibilities
* Daily Operations: Oversee all front-counter operations, opening/closing procedures, daily cash reconciliations, and adherence to corporate franchise compliance guidelines.
* Staff Management: Recruit, train, and schedule a team of part-time associates. Manage labor allocation to align with weekly operational budgets.
* Inventory & Compliance: Maintain optimal stock levels for shipping, packing, and print supplies. Oversee accurate digital records and strictly enforce compliance for mailbox services (USPS Form 1583).
* Revenue Optimization: Drive center profitability through the proactive sales execution of high-margin services, specifically commercial print production, freight logistics, and mailbox renewals.
* Customer Service Excellence: Maintain a clean, highly organized, and efficient retail environment. Resolve escalated customer inquiries promptly and professionally.
* Adaptable Execution: Partner with ownership on center-level strategy and execute additional operational or administrative duties as assigned to support ongoing business growth.Role Scope
While executive ownership securely manages all business banking, core accounting, and macro-financials, this role is highly collaborative. The Center Manager focuses primarily on floor execution, team leadership, and sales development, but will partner with ownership on localized strategy and assume evolving operational responsibilities as the business scales.Qualifications & Requirements
* Industry Experience: Prior experience working in or managing a The UPS Store, FedEx Office, or closely related shipping/print center environment is strongly preferred.
* Leadership: 3+ years of retail management or supervisory experience, with a proven track record of managing staff schedules and driving sales goals.
* Technical Skills: Proficiency with retail point-of-sale systems (UPS MPOS or FedEx FXPOS) and basic computer applications.
* Notary Public: Must possess an active Texas Notary Public commission or be willing to obtain one within 30 days of hire.
* Physical Demands: Ability to stand for extended periods and regularly lift and maneuver packages weighing up to 50 lbs.Performance Bonus Program
In addition to the base salary, this position qualifies for a monthly performance bonus tied directly to hitting specific growth metrics in:
* B2B Commercial Printing (Business cards, binding, wide-format)
* Custom Freight & Specialty Packing
* New Mailbox Rental AgreementsMandatory Applicant Screening Questions
Please ensure you address the following questions when submitting your application:
1. How many years of direct experience do you have working inside or managing a The UPS Store or FedEx Office location?
2. How many years of experience do you have in a retail management or supervisory role?
3. Do you have hands-on experience utilizing a shipping point-of-sale system (such as UPS MPOS or FedEx FXPOS)?
4. Do you currently hold an active UPS Store Management Certification, OR are you willing to complete a mandatory 4-to-5-week paid corporate training program prior to managing the center?

How to Apply:
Click the APPLY NOW button below to open your email application or email to [email protected]Please ensure your email includes your attached resume and your answers to these screening questions:
1. Years of experience inside/managing a The UPS Store or FedEx Office location:
2. Years of experience in a retail management/supervisory role:
3. Experience with shipping POS systems (UPS MPOS or FedEx FXPOS) [Yes/No]:
4. Active UPS Store Management Certification OR willing to complete 4-to-5 week paid corporate training [Yes/No]:

• APPLY NOW